Privacy policy

Our Commitment to Your Privacy

At Nova Haus (novahaustech.com) we recognize that your privacy is as important as the technology you use. We are committed to protecting the personal information of our global clientele with the highest standards of integrity and security. This policy outlines how we collect, use, and safeguard your data when you interact with our store.

1. Information Collection

To provide a seamless shopping experience, we collect certain information when you visit our site or complete a purchase:

Personal Identifiers: Name, shipping address, billing address, and email address.
Transaction Details: Items purchased, order value, and payment method (Note: We do not store full credit card numbers; these are handled by encrypted, PCI-compliant payment processors).
Technical Data: IP address, browser type, and device information to help us optimize our site performance for your specific tech setup.

2. How We Use Your Data

Your information is used exclusively to enhance your experience with Nova Haus:

To process and fulfill your orders through our global logistics partners.
To provide dedicated support and order updates.
To protect against fraudulent transactions.
To send occasional updates on new collections (only if you have opted in).

3. Sharing with Essential Partners

As a boutique powered by a global network, we share your information only with essential third parties necessary to provide our Services:

Shopify: Our e-commerce platform provider.
Logistics & Fulfillment Partners: This includes DSers and our international shipping carriers, who require your address and contact details to facilitate delivery.
Payment Processors: Secure gateways that verify and execute your transactions.
Nova Haus does not sell, rent, or trade your personal information to third-party marketing firms.

4. Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. We utilize industry-standard encryption and security protocols to ensure your data remains protected from unauthorized access.

5. Your Rights & Choices

Depending on your location (such as the EU/GDPR or California/CCPA), you may have the right to:

Access the personal data we hold about you.
Request the correction or deletion of your information.
Opt-out of marketing communications at any time via the "Unsubscribe" link in our emails.

6. Cookies & Tracking

Nova Haus utilizes "cookies" to remember your preferences and analyze our site traffic. You may choose to disable cookies through your browser settings, though this may limit certain features of our shopping experience.

7. Global Data Transfers

Because our logistics network is international, your data may be processed in countries outside of your own. We ensure that all partners adhere to strict data protection standards regardless of where the information is processed.