Shipping policy

The Nova Haus Delivery Experience

At Nova Haus (novahaustech.com) we partner with a global network of innovators and logistics providers to bring you cutting-edge technology directly from the source. To provide an elevated and transparent shopping experience, we are proud to offer Complimentary Standard Shipping on our entire collection.

1. Order Processing & Curation

Every order is precision-verified and quality-checked before it leaves our fulfillment partners.

Timeline: Please allow 1–3 business days (Monday–Friday) for your order to be processed, inspected, and prepared for dispatch.
Notification: You will receive a confirmation email once your selection has cleared our quality assurance check and is handed over to our global carriers.

2. Shipping Windows & Transit

Because our collections are sourced directly from global innovators to ensure the best value and latest versions, transit times vary based on your location.

Complimentary Standard Shipping: 7–20 business days.
Please Note: These timeframes are estimates. While we strive for rapid delivery, factors such as international customs processing or carrier backlogs may influence final arrival dates.

3. Global Destination Coverage

Nova Haus ships to over 35 countries worldwide including the United States, Canada, United Kingdom, Australia, New Zealand, and major destinations across Europe, Asia, and beyond. Available shipping destinations are displayed at checkout. If your country is not currently supported, please contact our support team at info@novahaustech.com

4. Advanced Tracking

Once your package departs our distribution center, you will receive a secondary email containing your unique tracking number.

Sync Time: Please allow 1–3 business days for the carrier's digital systems to update and reflect the package's status.

5. Customs, Duties, and Global Taxes

As a global tech retailer, our products may cross international borders to reach you.

Recipient Responsibility: Any import duties, VAT, or local customs fees are determined by your country’s government and are the sole responsibility of the customer.
Policy: Nova Haus does not have control over these charges and cannot predict their amount.

6. Risk of Loss & Transit Issues

While Nova Haus is not liable for delays or logistical damages caused by third-party shipping carriers, we are committed to your satisfaction:

Damaged Arrivals: If your item arrives with transit-related damage, please contact our support team within 72 hours with clear photographic or video evidence of the damage so we may review your claim and facilitate a resolution.
Security: We recommend shipping to a secure, monitored location. Nova Haus is not responsible for packages confirmed as "Delivered" by the carrier.